Client Support Executive

About the Role

Our client is seeking a proactive and customer-focused Client Support Executive to join their team in Norwich . This role is critical for ensuring our clients' customers receive outstanding support and build strong relationships with the company. You will handle inquiries, provide solutions, and ensure a consistently positive customer experience. This position operates on a hybrid model, offering flexibility by combining essential in-office collaboration with remote workdays, fostering a dynamic and adaptable work environment.

Key Responsibilities

• Provide comprehensive support to clients, addressing inquiries and resolving issues promptly.
• Manage client accounts, ensuring all client needs are met effectively.
• Liaise with internal departments to ensure seamless service delivery.
• Maintain detailed client records and communication logs in the CRM system.
• Proactively identify opportunities to enhance client satisfaction and retention.

Requirements

• Proven experience in a client support , account management, or similar customer-facing role.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency with CRM software and support ticketing systems.
• Willingness to work a hybrid schedule, balancing remote and office-based duties in Norwich .

Benefits

• Competitive salary and benefits package.
• Flexible hybrid working model.
• Opportunities for professional development and training.
• Company pension and health insurance plans.
• A collaborative and supportive team environment dedicated to client success.