Client Support Executive

The Role: Salary: Competitive Base + Bonus + Excellent Benefits. Location: London (hybrid working). My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an experienced Support Executive / EA to join one of their well established and growing client services teams based in the London HQ. You would play a vital role in helping to deliver excellent client service and enabling their client facing Directors to focus on leadership, technical excellence and business development. This is a support position combining engagement and client support, systems and technology administration and financial coordination.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual set up, supporting client and engagement meetings, expenses and travel coordination and chargeable work facilitation.
• Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and MI updates.
• General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement.

The Person

• Experience in client, account and or engagement administration, ideally in a professional, legal or consultancy services led environment.
• Diary management and travel booking experience.
• Systems administration experience or aptitude for technology.
• Financial understanding, comfortable with invoicing, WIP, billing processes.
• Proactive problem-solver with a "sleeves rolled up" mentality who takes ownership.
• Outstanding organiser able to prioritise competing demands, meet deadlines, and manage complexity with confidence.
• Strong attention to detail.
• Adaptable, resilient, willing to learn, and committed to excellent client service.
• Experience supporting multiple senior stakeholders, complex workloads and conflicting priorities simultaneously.
• Experience with PSA systems (Kantata), CRM platforms (MS Dynamics) or similar would be highly desirable.

Benefits

• Very generous pension contribution.
• Private medical.
• Ability to 'buy and sell' holidays.

The role is based from their London office, offering hybrid working with 3 days in the office once the probationary period has been completed.

#J-18808-Ljbffr