Client Support Executive

About the Role

Our client is searching for a professional and proactive Client Support Executive to join their team, serving clients in the Plymouth area. This role focuses on building strong relationships with clients, understanding their needs, and ensuring they receive outstanding support and service. You will act as a key liaison between clients and internal teams, addressing inquiries, resolving issues, and proactively identifying opportunities to enhance client satisfaction and retention. Operating under a hybrid model, you'll balance in-office collaboration with remote flexibility.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key clients, managing their inquiries and support needs.
• Develop and maintain strong, long-lasting client relationships built on trust and exceptional service.
• Proactively identify client needs and collaborate with internal departments to deliver tailored solutions.
• Address and resolve client issues and complaints efficiently and effectively, ensuring satisfaction.
• Conduct regular check-ins and reviews with clients to ensure their ongoing success with our services.
• Provide detailed reporting on client status, feedback, and satisfaction levels.

Requirements

• Proven experience in a client support , account management, or customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of client relationship management principles and helpdesk best practices.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Experience working in a hybrid work environment.
• Familiarity with CRM software and support ticketing systems.

Benefits

• Competitive salary commensurate with experience and client portfolio management.
• Comprehensive benefits package including health, dental, and vision coverage.
• Opportunities for professional development and client management training.
• A dynamic and supportive work environment with a focus on client success.
• Hybrid working arrangements offering flexibility for employees in the Plymouth region.