Client Support Executive

About the Role

Our client is searching for a highly motivated and professional Client Support Executive to join their dedicated team in Glasgow . This role is essential for ensuring our clients receive outstanding support and build strong, lasting relationships with our company. You will be responsible for managing client accounts, addressing their needs, and acting as their primary liaison. This is a prime opportunity for an individual with excellent communication and organizational skills to excel in a client-facing role within a thriving business environment in Glasgow .

Key Responsibilities

• Manage a portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Act as the main point of contact for clients, responding to inquiries and resolving issues promptly.
• Proactively identify client needs and provide tailored solutions and support.
• Conduct regular check-ins and performance reviews with clients.
• Collaborate with sales and account management teams to ensure client success.
• Maintain accurate client records and communication logs within the CRM system.

Requirements

• Proven experience in a client support , account management, or similar customer-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple priorities.
• Proficiency in CRM software and MS Office Suite.
• A proactive approach to problem-solving and client relationship building.

Benefits

• Competitive salary package with commission opportunities.
• Full-time employment with structured working hours.
• Comprehensive health and dental insurance benefits.
• Opportunities for career growth and professional development.
• A dynamic and collaborative work culture in the vibrant city of Glasgow .