Client Support Executive

About the Role

Our client is seeking a proactive and dedicated Client Support Executive to join their team in the historic city of Oxford . This hybrid role requires you to build and maintain strong relationships with clients, ensuring their needs are met and providing exceptional support. You will be a key liaison between our clients and internal departments, contributing to client retention and satisfaction. This is an excellent opportunity for individuals passionate about client relations to develop their career in a prestigious environment, with the flexibility of hybrid working arrangements in Oxford .

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients, managing their inquiries and requests.
• Develop and maintain strong, long-lasting client relationships through regular communication and engagement.
• Understand client needs and provide tailored solutions and support.
• Collaborate with internal teams to ensure timely and effective delivery of services.
• Address and resolve client issues and complaints promptly and professionally.
• Proactively identify opportunities to enhance client satisfaction and value.

Requirements

• Proven experience in a client support , account management, or customer success role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to manage multiple client accounts and prioritize effectively.
• Proficiency in CRM software and standard business productivity tools.
• Must be able to work effectively in a hybrid model, commuting to our Oxford office as required.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Hybrid work flexibility to balance office and remote working.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and career advancement.
• A professional and supportive work environment in the heart of Oxford .