Client Support Executive

About the Role

Our client is looking for a proactive and detail-oriented Client Support Executive to join their team based in Leeds, West Yorkshire, UK . This role involves providing high-level support to key clients, ensuring their needs are met and their experience with our services is exceptional. You will act as a primary point of contact, fostering strong relationships and resolving issues swiftly. This position requires a blend of excellent communication, problem-solving skills, and a commitment to delivering outstanding service, offering a hybrid work model for greater flexibility. Work within a dynamic team environment focused on client success in Leeds .

Key Responsibilities

• Manage and resolve complex client issues and inquiries effectively.
• Build and maintain strong, long-lasting client relationships.
• Proactively identify client needs and suggest appropriate solutions or services.
• Collaborate with internal teams to ensure client satisfaction and seamless service delivery.
• Conduct regular check-ins and service reviews with key accounts.

Requirements

• Demonstrated experience in client support, account management, or a similar role.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in using CRM systems and support ticketing software.
• Ability to understand and articulate technical or service-related information clearly.
• Strong organizational skills and the ability to manage multiple priorities in a hybrid setting.

Benefits

• Attractive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Generous annual leave and public holiday allowance.
• Opportunities for professional development and industry certifications.
• A dynamic and collaborative work culture with hybrid flexibility in Leeds .