Client Support Executive

About the Role

Our client is looking for a proactive and detail-oriented Client Support Executive to join their team in Coventry . This role is integral to maintaining high standards of customer satisfaction by providing timely and effective support for their range of products and services. You will be instrumental in understanding client needs, resolving issues, and ensuring a seamless customer journey. Working closely with sales and technical teams, you will act as a crucial liaison, fostering strong client relationships and contributing to the overall success of the company. This position is ideal for a candidate with a passion for customer service and a desire to grow within a dedicated support function.

Key Responsibilities

• Provide first-line support and technical assistance to clients via phone and email, resolving queries efficiently.
• Investigate and diagnose client issues, documenting all interactions and resolutions accurately in the support system.
• Liaise with internal departments, such as technical and sales teams, to ensure prompt resolution of complex client problems.
• Follow up with clients to ensure their issues have been resolved to their satisfaction and to gather feedback.
• Contribute to the development of support documentation and FAQs to improve self-service options for clients.

Requirements

• Previous experience in a customer-facing role, preferably in a support or helpdesk environment.
• Excellent communication skills, both written and verbal, with a clear and confident tone.
• Proficiency in Microsoft Office Suite and familiarity with CRM or ticketing software.
• Ability to remain calm and professional under pressure, managing multiple client requests simultaneously.
• A commitment to delivering outstanding customer service at all times.

Benefits

• Competitive annual salary and benefits package.
• Structured training program to enhance your skills and knowledge.
• Opportunity to work in an office-based role within a collaborative team in Coventry .
• Paid time off and company holidays.
• Potential for progression to more senior support roles.