Client Support Executive

About the Role

Our client is seeking a motivated Client Support Executive to join their dedicated team in Liverpool . You will be responsible for managing client relationships, addressing their needs, and ensuring their continued satisfaction with our services. This role requires a proactive approach to client communication and problem-solving, acting as a key liaison between the client and internal departments. You will contribute to building strong, long-term client partnerships within a dynamic office setting.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned clients.
• Address client inquiries, issues, and requests in a timely and professional manner.
• Provide ongoing support and guidance to clients regarding product usage and services.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction.
• Collaborate with sales, technical, and operations teams to resolve client challenges.

Requirements

• Previous experience in client support , account management, or customer service.
• Strong interpersonal and communication skills, with the ability to build rapport.
• Proficiency in CRM software and standard office applications.
• Excellent organizational skills and attention to detail.
• Ability to work effectively within a team-oriented, office-based environment.

Benefits

• Competitive salary and potential for bonuses.
• Comprehensive health insurance.
• Company pension scheme.
• Opportunities for professional development and career progression.
• A collaborative and supportive workplace in Liverpool .