Client Support Representative

About the Role

Our client is looking for a proactive and organized Client Support Representative to join their team in Plymouth , operating under a flexible hybrid model. This role is vital for ensuring our clients receive timely and effective assistance, fostering strong relationships and driving satisfaction. You will act as a primary point of contact, addressing inquiries, troubleshooting issues, and providing guidance to maximize client success. This position offers a fantastic opportunity to develop your skills within a supportive team that embraces both remote and in-office collaboration.

Key Responsibilities

• Manage inbound client inquiries via phone, email, and chat, providing prompt and accurate responses.
• Troubleshoot and resolve client issues related to products and services.
• Educate clients on product features and best practices to enhance their experience.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure seamless client support and issue resolution.

Requirements

• Experience in a client support or customer service role.
• Strong communication and interpersonal skills, with an ability to build rapport.
• Proficiency in using CRM software and other support tools.
• Excellent problem-solving abilities and attention to detail.
• Adaptability to a hybrid work environment, managing tasks efficiently.

Benefits

• Competitive salary commensurate with experience.
• Hybrid working model offering excellent work-life balance.
• Comprehensive benefits package, including health and dental.
• Opportunities for professional development and training.
• A supportive team environment in Plymouth .