Client Support Representative

About the Role

Our client is looking for an engaging and resourceful Client Support Representative to join their team in Birmingham . In this role, you will be the primary liaison between the company and its valued clients, ensuring their needs are met promptly and effectively. You will handle a range of inquiries, provide solutions, and build strong relationships, contributing significantly to client retention and satisfaction. This position offers a hybrid working model, balancing the benefits of remote work with essential in-person collaboration, fostering a dynamic and connected team environment.

Key Responsibilities

• Address client questions and concerns via multiple communication channels, including phone, email, and live chat.
• Guide clients through product features, troubleshooting common issues, and providing solutions.
• Maintain accurate client records and interaction logs within the designated CRM system .
• Proactively engage with clients to ensure their satisfaction and identify potential upsell opportunities.
• Collaborate with internal teams to resolve complex client issues and improve service delivery.
• Contribute to developing FAQs and knowledge base articles for clients and internal use.

Requirements

• Previous experience in a client-facing role, such as customer service or account management.
• Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to manage multiple priorities and meet deadlines.
• Proficiency in using support ticketing systems and customer relationship management software.
• Adaptability to a hybrid work environment, with strong self-management skills.
• A genuine desire to help clients succeed and a positive, proactive attitude.

Benefits

• Competitive annual salary.
• Hybrid working model with a mix of office and remote days.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and skill development.
• A supportive and team-oriented work culture.
• Pension scheme contribution.