Client Support Representative

About the Role

Our client is looking for a professional and driven Client Support Representative to join their team in Bristol . This role is essential for providing high-level support to our client base, ensuring their satisfaction and retention. You will be the first point of contact for inquiries, troubleshooting, and account management support, requiring a proactive and solution-oriented approach. This hybrid position allows for flexible work arrangements, fostering a productive and engaging work environment.

Key Responsibilities

• Provide comprehensive support and assistance to clients regarding their accounts and services.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Maintain accurate and up-to-date client records in the CRM system.
• Communicate effectively with clients to inform them of updates, changes, or relevant information.
• Build strong working relationships with clients to foster loyalty and ensure satisfaction.

Requirements

• Previous experience in a client support , account management, or customer service role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using CRM software and other support tools.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple client accounts and prioritize tasks effectively.

Benefits

• Competitive salary and performance bonuses.
• Hybrid work model combining office and remote flexibility.
• Comprehensive health and retirement benefits.
• Opportunities for career advancement within the company.
• A dynamic and supportive team culture in Bristol .