Client Support Specialist

About the Role

Our client is seeking a dedicated Client Support Specialist to join their team in Stoke-on-Trent . You will be responsible for providing comprehensive support to clients, addressing their needs and ensuring a seamless experience with our services. This hybrid role combines office-based collaboration with remote work flexibility, offering a balanced approach to your professional life. You will play a key role in client retention and satisfaction, working within a team that values expertise, communication, and a client-centric approach.

Key Responsibilities

• Manage client inquiries and provide timely, accurate support.
• Assist clients with product usage, troubleshooting, and account management.
• Build and maintain strong relationships with a portfolio of clients.
• Document all client interactions and resolutions in the CRM system.
• Gather client feedback and relay it to product and sales teams.

Requirements

• Proven experience in a client support or account management role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Familiarity with CRM software and support ticketing systems.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive salary with potential for performance-based bonuses.
• Hybrid working model allowing for flexibility.
• Comprehensive benefits package, including health insurance.
• Opportunities for professional development and career progression.
• A positive and supportive team environment in Stoke-on-Trent .