Client Support Specialist

About the Role

Our client is looking for a dedicated and professional Client Support Specialist to join their team in Oxford . This role is pivotal in providing excellent service and building lasting relationships with our clients. You will manage client inquiries, offer solutions, and ensure a high level of satisfaction. This position is based in our Oxford office, offering a great opportunity to work within a dynamic team and contribute directly to the success of our clients in the Oxfordshire area and beyond.

Key Responsibilities

• Respond to client inquiries and requests in a prompt and professional manner.
• Provide effective solutions and assistance to resolve client issues.
• Maintain accurate and detailed records of client interactions.
• Liaise with internal departments to facilitate client needs.
• Build and maintain strong, long-lasting client relationships.
• Contribute to improving client service standards and processes.

Requirements

• Previous experience in client support or a related customer-facing role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Proficiency with CRM software and office productivity tools.
• Ability to work effectively within a team environment.
• Must be based in or able to commute to Oxford .

Benefits

• Competitive salary reflecting skills and experience.
• Comprehensive benefits package including pension.
• Opportunities for professional growth and development.
• Supportive and collaborative office culture.
• Regular team events and social activities.