Client Support Specialist

About the Role

Our client is looking for a detail-oriented and customer-focused Client Support Specialist to join their team in Norwich . This role is crucial for providing exceptional support and ensuring client satisfaction through efficient query resolution and proactive communication. You will act as a primary contact for clients, addressing their needs and offering solutions that enhance their experience with our client's services. This hybrid position combines in-office collaboration with remote flexibility, appealing to professionals seeking a balanced and engaging career in a customer-centric organization.

Key Responsibilities

• Respond to client inquiries and resolve issues via phone, email, and internal messaging systems.
• Provide accurate and timely information about products, services, and account statuses.
• Manage and update client records and support tickets in the CRM system.
• Collaborate with internal teams to ensure prompt resolution of client concerns.
• Identify trends in client issues and provide feedback for service improvements.
• Build and maintain strong, positive relationships with a portfolio of clients.

Requirements

• Previous experience in a client support , customer service , or helpdesk role.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software and standard office productivity tools.
• Ability to manage workload effectively and prioritize tasks in a dynamic environment.
• Adaptability to a hybrid work model and office-based collaboration.
• A strong commitment to delivering exceptional customer experiences.

Benefits

• Competitive salary with regular performance reviews.
• Flexible hybrid working arrangements.
• Opportunities for professional growth and training.
• A positive and supportive team atmosphere.
• Comprehensive benefits package.