Client Support Specialist

About the Role

Our client is seeking a dedicated Client Support Specialist to provide exceptional assistance to their diverse clientele in Edinburgh . This role is crucial in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing guidance on our products and services. This hybrid position offers the flexibility to work both remotely and from our modern office, fostering a balanced and productive work environment. We are looking for a detail-oriented individual with excellent communication skills and a passion for delivering outstanding customer experiences. You will be a key point of contact, ensuring our clients feel valued and supported.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and chat.
• Troubleshoot and resolve client issues related to products, services, and accounts.
• Maintain accurate and detailed records of client interactions and resolutions in the CRM system.
• Educate clients on product features and best practices to enhance their experience.
• Escalate unresolved issues to the appropriate internal teams for timely resolution.
• Proactively identify opportunities to improve the client support process.

Requirements

• Previous experience in a client support or customer service role is essential.
• Strong verbal and written communication skills, with the ability to communicate technical information clearly.
• Proficiency with CRM software and other relevant support tools.
• Excellent problem-solving skills and a commitment to customer satisfaction.
• Ability to work effectively within a hybrid model, collaborating with colleagues both remotely and in the office.
• Adept at managing multiple priorities in a fast-paced environment.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for professional growth and skill development.
• A flexible hybrid work schedule that combines remote and in-office work.