Client Support Specialist

About the Role

Our client is seeking a proactive and detail-oriented Client Support Specialist to join their team in Oxford . This role is essential for providing high-quality support to their valued clients, ensuring they have a seamless experience with the company's services. You will act as a key point of contact, resolving inquiries and offering solutions to meet client needs. If you possess excellent communication skills and a commitment to customer satisfaction, this hybrid position offers a rewarding career path in a prestigious location.

Key Responsibilities

• Respond to client inquiries via phone, email, and ticketing system in a professional and timely manner.
• Troubleshoot and resolve client issues, providing clear guidance and effective solutions.
• Maintain accurate client records and update account information in the CRM database.
• Proactively identify opportunities to enhance client satisfaction and engagement.
• Collaborate with internal teams to address client needs and ensure service delivery.
• Assist in onboarding new clients and providing them with necessary product information.

Requirements

• Previous experience in a client support or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• Must be available for hybrid working in the Oxford area.

Benefits

• Competitive salary.
• Hybrid work model providing work-life balance.
• Comprehensive benefits package including health coverage.
• Opportunities for professional growth and development.
• A supportive team environment in a vibrant city.