Client Support Specialist

About the Role

Our client is seeking a proactive and detail-oriented Client Support Specialist to join their growing team in Glasgow . In this role, you will be the primary point of contact for clients, providing comprehensive support and ensuring their needs are met efficiently and effectively. You will handle a variety of inquiries, troubleshoot issues, and work to build strong, lasting client relationships. This position is ideal for an individual passionate about customer service who thrives in a dynamic environment and contributes to a positive client experience, benefiting from a flexible hybrid working arrangement.

Key Responsibilities

• Manage and respond to client inquiries via phone, email, and online chat platforms.
• Provide clear and accurate information regarding products, services, and account status.
• Troubleshoot and resolve client issues, escalating complex problems to appropriate departments when necessary.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Proactively identify client needs and offer solutions to enhance their experience.
• Collaborate with internal teams to ensure smooth service delivery and client satisfaction.

Requirements

• Previous experience (1-2 years) in a client support , customer service, or related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A positive attitude and a commitment to delivering exceptional customer service.

Benefits

• Competitive salary and potential for performance-based raises.
• Hybrid work model promoting work-life balance.
• Health and wellness benefits package.
• Opportunities for professional growth and development.
• A friendly and supportive team atmosphere.