Open roleExternal
Client Support Specialist
- reading, berkshire, RG1 7AG, United Kingdom
- Permanent·Remote
- Full time
- £25,500 - £25,500 Per Annum
Job Description
About the Role
Our client is seeking an organized and detail-oriented Client Support Specialist to join their fully remote team. This position is key to providing exceptional assistance and ensuring a smooth experience for all clients interacting with our services. You will be responsible for addressing inquiries, troubleshooting issues, and ensuring client satisfaction through effective communication and problem-solving. This role offers complete flexibility, allowing you to work from home and contribute to the success of our client's operations, with links to Reading .
Key Responsibilities
- Manage client communications across various platforms, including email, phone, and chat.
- Provide timely and accurate responses to client inquiries and support requests.
- Investigate and resolve client issues, ensuring a high level of satisfaction.
- Maintain detailed client records and update CRM systems regularly.
- Identify trends in client issues and provide feedback for service improvements.
Requirements
- Previous experience in a client support or customer service role.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a proactive approach.
- Proficiency in using CRM software and helpdesk tools.
- Ability to manage time effectively and work independently in a remote setting.
Benefits
- Competitive salary.
- Fully remote working arrangement.
- Comprehensive training and ongoing development opportunities.
- Supportive and collaborative remote team environment.
- Paid time off and company holidays.