Open roleExternal
Cloud Consultant
- globe town, london, E2, United Kingdom
- Contract·On-site
Job Description
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Greetings from Response Informatics!!
We are currently hiring aGenesys Cloud Consultant for an exciting client engagement.
Role: Genesys Cloud Consultant
Location: London, UK (Hybrid) (3 days per week on-site in the City of London)
Positions: Contract(Inside IR35)
ROLE OVERVIEW
- We are seeking an experienced Genesys Cloud Consultant to join a contact centre transformation programme on a contract basis. This is a senior, client-facing role for someone who has spent their career designing, implementing and migrating Genesys solutions ideally within the insurance sector and who can demonstrably move the needle on agent productivity and customer experience.
- You will bring deep hands-on Genesys expertise, a track record of successful migrations to Genesys Cloud, and enough exposure to AI-led enhancements to help shape the next generation of intelligent contact centre capabilities on top of the platform.
- Lead the design and implementation of Genesys Cloud solutions across voice and digital channels, translating business requirements into robust, scalable contact centre architectures.
- Own and deliver migrations from legacy Genesys platforms (e.g. Engage / PureConnect / on-premise estates) to Genesys Cloud, managing risk, cutover and stabilisation.
- Design and deliver measurable improvements in agent handle time, occupancy and overall agent efficiency, alongside tangible uplifts in customer experience and satisfaction.
- Shape and prototype AI-led components on top of Genesys Cloud for example bots, virtual agents, agent-assist, transcription/analytics and routing intelligence.
- Act as the trusted Genesys subject-matter expert for insurance clients, advising on best practice, roadmap and platform capability.
- Partner with client stakeholders, delivery teams and integration partners to ensure solutions are delivered on time, to quality and to commercial expectations. xwwtmva
- Support pre-sales, solutioning and estimation activity where required, contributing to proposals and statements of work.
ESSENTIAL EXPERIENCE
- 1015 years of contact centre /
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