COA Product and Insights Manager

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

The COA Product and Insights Manager serves as the senior insights and intelligence lead within Wiley's Clinical Outcomes Assessment (COA) Solutions business. The role provides market intelligence, portfolio analytics and competitive insight to inform product strategy, partnership targeting and commercial positioning. It combines hands‑on analytical work with cross‑functional partnership, working closely with the Senior Product Manager, the broader COA leadership team, and colleagues across IP and Licensing, Product Delivery, Commercial and Scientific functions to ensure decisions are grounded in robust evidence. The role will also establish scalable datasets, dashboards and AI‑assisted workflows that strengthen ongoing intelligence capability across the business.

Job Responsibilities

Lead market intelligence and competitive analysis across the COA market, tracking competitor offerings, pricing, positioning, regulatory developments, clinical trial patterns, therapeutic area dynamics and emerging trends. Analyse Wiley's COA portfolio against external demand signals, including clinical trial usage data, label claim precedent, regulatory submissions and competitor catalogues, to identify underleveraged assets, portfolio gaps and opportunities for acquisition, development or repositioning. Translate market and portfolio analysis into clear recommendations that inform product roadmap decisions, instrument prioritisation, partnership targeting and commercial positioning. Build and maintain the datasets, dashboards and analytical tooling that support ongoing intelligence work, ensuring outputs are reproducible, defensible and accessible, and applying AI‑assisted workflows where they add value. Benchmark competitor pricing, packaging and positioning to identify pricing opportunities and competitive threats and to support decisions about how Wiley structures, prices and positions its solutions. Partner across IP and Licensing, Product Delivery, Product, Commercial and Scientific teams to ensure insight informs decisions across the business, while surfacing emerging market and regulatory signals and contributing to thought leadership where commercially or strategically useful.

Required Qualifications

Five or more years of progressive experience in product management, market intelligence, business analysis, commissioning, research or a comparable analytical and commercially oriented role, with some experience in publishing, healthcare, life sciences or a research‑adjacent environment. Strong analytical capability, including experience working with structured and unstructured data, querying public datasets and synthesising disparate sources into clear, actionable recommendations. Hands‑on capability with technical tooling, including SQL, Python or equivalent, together with working fluency in AI‑assisted analytical workflows and judgement about where they add value. Bachelor's degree in a relevant discipline, such as life sciences, data science, business, economics, social sciences or humanities. Track record of translating analysis into clear, defensible recommendations for senior stakeholders, supported by strong written and verbal communication skills. Demonstrable curiosity and self‑direction, with the ability to scope and prioritise analytical work in an ambiguous, fast‑moving environment without prescriptive direction. Strong cross‑functional collaboration skills, with the ability to influence and inform colleagues without direct authority and to operate with significant autonomy. Sound judgement about which questions matter most, with the discipline to prioritise high‑leverage work over interesting but lower‑value analysis. Ability to travel primarily for industry conferences, team gatherings, and occasional customer or partner engagement. Approximately 10% to 15% per year.

Preferred Qualifications

Master's degree in a relevant discipline. Direct experience with Clinical Outcomes Assessment (COA), electronic Clinical Outcomes Assessment (eCOA), clinical trials or health technology assessment (HTA) ecosystems. Familiarity with clinical trial data sources, including ClinicalTrials.gov, AACT or equivalent, and other public scientific or commercial datasets. Working knowledge of pharmaceutical research and development processes, decision frameworks and procurement dynamics. Experience with scholarly publishing, rights management or licensing environments. Experience building proprietary intelligence through web scraping, semantic comparison or similar data extraction approaches. Experience working in matrixed or cross‑functional organisations on commercially material analytical work.

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well‑being of all employees. We offer meeting‑free Friday afternoons allowing more time for heads‑down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non‑discriminatory factors, including but not limited to, geographic location, skills, and competencies.

Salary Range: 53,000.00 GBP to 75,866.66 GBP #LI-JG2

We are a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development.

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