Community Liaison Administrator

Overview

This full-time, site-based role combines traditional site administration with public-facing communication responsibilities, including customer updates, website notices and Traffic Management (TM) information.

This full-time, site-based role combines traditional site administration with public facing communication responsibilities, including customer updates, website notices and Traffic Management (TM) information. In addition to core administrative duties, you will support project communications by responding to customer enquiries, preparing website content, issuing TM change notifications and helping deliver clear public information such as road closure updates. To succeed, you must organize your workload effectively, maintain accurate information management systems, and work clearly and logically while following established processes and procedures. You must be confident meeting deadlines without compromising quality, using your own initiative while collaborating as part of a wider team. You should also demonstrate enthusiasm for learning new skills, supporting colleagues, and building strong relationships with people at all levels. Strong communication skills are essential, including the confidence to ask questions, seek clarification and ensure all information shared internally and externally is accurate and up to date. This is a full-time role, with responsibilities split approximately 70/30 between administrative duties and communications/TM support. It is well suited to someone who enjoys variety and can switch effectively between detailed admin tasks and broader stakeholder and public engagement activities.

Responsibilities

• Project & Site Administration: Manage document control, including uploading information into SharePoint, Aconex and other relevant systems, ensuring compliance with Quality and H&S procedures.
• Act as Project Superuser for the access control system (MSite): issue registration emails, monitor card expiry dates and run reports and audits.
• Support the Accounts team by managing invoice approvals, delivery dockets, and maintaining the approved signatures list using Coins OA.
• Act as the main point of contact for site visitors, managing front of house activities, visitor sign-in, PPE requirements, and assisting with site inductions.
• Carry out general office duties including ordering stationery, PPE and consumables, and maintaining onsite information boards.
• Assist at project close-out, including file archiving and final site administration requirements.
• Support the site management team by coordinating and preparing for Considerate Constructors Scheme (CCS) audits.

Customer, Stakeholder & Public Communications

• Coordinate delivery of agreed project communication plans including implementation of contract customer liaison and care standards.
• Respond to customer emails and enquiries, ensuring clear, accurate, and timely communication.
• Prepare and issue notifications relating to Traffic Management (TM) changes, including diversion updates, phasing changes, and stakeholder alerts.
• Write and publish website updates based on TM changes and project progress.
• Create and distribute road closure notifications, ensuring information is accessible and up to date for the public and affected parties.
• Liaise with internal teams to gather the most current information, ensuring all communications reflect the latest site activity and TM plans.

Occasionally there may be a need to travel to other Farrans projects or Head Offices.

Qualifications

• Excellent communication skills – both written and verbal.
• Working knowledge in Microsoft Office packages including Word and Excel.
• Capable of working on own initiative whilst working in a team environment.
• Confident in asking questions, seeking and clarifying information and have an enthusiasm to learn new experiences and be supportive of and part of a hard-working team.
• Previous Administration / Project Coordinator experience.
• Able to prioritise, multi-task and an understanding of deadlines and working to achieve these.
• An excellent professional demeanour.

Desirable

• Previous construction industry experience.
• Previous Aconex experience.
• Previous MSite experience.
• Experience in public or stakeholder communications.

About Us

Here at Farrans we build, we transform, and we connect. Making a positive difference to the communities in which we operate is our passion and we place social responsibility at the heart of every scheme. The projects we deliver have an important role in the everyday lives of people in the UK & Ireland. We are committed to making a positive impact on the environment and strive for sustainability in all we do. Our culture is one of transparency, equality and encouragement, where questions are welcomed, learning never stops and access to support is provided. Farrans are an equal opportunities employer and are committed to creating a diverse and inclusive work environment for all. Should you require any reasonable adjustments throughout our recruitment process, please don\'t hesitate to let us know.

Benefits

When you come to Farrans, you can make a big impact. We love enthusiasm, new ideas and innovation. Your well-being is our priority. Our people are our greatest asset, which is why we offer a comprehensive benefits package designed to support you to achieve your full potential. Our career development opportunities provide you with a clear progression pathway, advanced education in your core subjects as well as management and leadership opportunities to excel quickly. We understand the importance of work life balance. We offer flexible working hours (where applicable) and generous leave policies to help you maintain a healthy work-life integration. We know that our most important asset is our people and that is why we have invested significantly to ensure the physical and mental wellbeing of all our employees. To learn more about what we can offer you, click here

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