Community Support Officer - Remote

About the Role

Our client is looking for an empathetic and organised Community Support Officer to join their dedicated team, working entirely remotely. This role focuses on providing essential support and guidance to individuals and families across the community, enabling them to access necessary services and improve their quality of life. You will be a key point of contact, offering advice, support, and coordinating resources, all from the convenience of your own home. This is an ideal opportunity for someone passionate about social care who thrives in a remote setting and is committed to delivering high-quality, person-centred support, contributing to a service that prioritises accessibility and client well-being.

Key Responsibilities

• Provide remote support and guidance to clients via phone, email, and video conferencing.
• Assess client needs and assist in developing tailored support plans to meet their specific requirements.
• Help clients navigate and access community resources, benefits, and services.
• Maintain detailed and up-to-date electronic records of client interactions and progress.
• Collaborate with internal teams and external agencies to ensure coordinated service delivery.
• Offer emotional support and act as an advocate for clients within their community.

Requirements

• Previous experience in a social care , community support, or similar role.
• Excellent communication and active listening skills, adapted for remote interaction.
• Proficiency in using digital communication tools and case management software .
• Strong organisational skills and the ability to manage a caseload independently.
• A proactive approach to problem-solving and client advocacy, with a commitment to remote working best practices.

Benefits

• Competitive salary with remote working flexibility.
• Opportunity to work from anywhere within the UK .
• Comprehensive training and ongoing professional development support.
• Contribution to making a significant positive impact on the lives of individuals and families.
• Flexible working hours considered.