Community Support Officer

About the Role

Our client is actively seeking a motivated and proactive Community Support Officer to join their fully remote team, serving the Belfast area and surrounding regions. This role is dedicated to empowering individuals within the community by providing tailored support, facilitating access to resources, and promoting social inclusion. You will play a key part in understanding the unique needs of clients and developing practical solutions to help them achieve their personal goals. Working remotely, you will leverage technology to connect with clients and stakeholders, ensuring a high standard of care and support is maintained regardless of physical location, embodying a truly remote-first culture.

Key Responsibilities

• Conduct remote needs assessments and develop personalised support plans for community members.
• Provide guidance and practical assistance to individuals navigating social services, housing, and employment opportunities.
• Facilitate access to community resources, groups, and activities to foster social inclusion and well-being.
• Offer emotional support and encouragement to clients, building trusting relationships.
• Collaborate with local charities, support groups, and statutory agencies to coordinate services effectively.
• Maintain accurate digital records of client interactions, progress, and outcomes.

Requirements

• Experience in a social care, community development, or support role.
• Understanding of the challenges faced by diverse community groups.
• Excellent remote communication skills, including video conferencing and digital messaging.
• Proficiency in using CRM systems and other digital tools for case management.
• Strong organisational skills and the ability to manage a remote caseload effectively.
• A proactive approach to problem-solving and connecting individuals with appropriate resources.

Benefits

• Competitive salary for a remote role.
• Opportunity to work from home with flexible scheduling.
• Comprehensive training and professional development.
• Company-provided equipment for remote work.
• Be part of a forward-thinking organisation committed to community impact through digital means.