Open roleExternal
Community Transport Driver (Casual Contract)
- Remote, United Kingdom
- Contract·Remote
Job Description
Community TransportDriver (Casual Contract)
Changing Lives Together is a community-driven organisation dedicated to supporting individuals and families through various initiatives designed to improve well-being, reduce isolation, and create pathways to a better quality of life. We are passionate about making a positive impact in the lives of those we serve and are looking for a committed individual to join our team.
About the role
Purpose of the Role: To provide a safe, professional, and reliable community transport service for vulnerable adults, older people, children, young people, and community groups on set routes across Cheshire.
- To ensure all passengers receive a positive, respectful, and supportive experience on every journey.
- To uphold Changing Lives Together (CLT) mission and values while delivering a high quality service.
Key Responsibilities
A. Passenger Care & Customer Service
- Provide a welcoming, caring, and supportive service to all passengers.
- Communicate clearly regarding times of pickups, dropoffs, delays, and journey details.
- Maintain a calm, patient, and empathetic approach at all times, including with vulnerable passengers.
- Support passengers safely on and off the vehicle as required.
- Adapt communication for individuals with additional needs.
- Maintain confidentiality in line with data protection regulations and CLT policies.
- Wear approved CLT uniform
- Uphold CLT’s values, conduct, and ethos.
Driving & Safety
- Drive safely, responsibly, and legally at all times.
- Follow all UK road laws and the Highway Code.
- Complete a full Your Bus Vehicle Walkaround Check before each shift.
- Record all checks on the official CLT Vehicle Safety Check forms and submit to admin before the journey.
- Report all defects immediately and never operate an unsafe vehicle.
- Adjust driving style for weather, traffic, and passenger comfort.
- Avoid harsh braking, rapid acceleration, or aggressive manoeuvres.
- Never use a mobile phone while driving.
- Never drive under the influence of alcohol, drugs, or impairing medication.>
- Maintain concentration and avoid distractions.
- Adhere to the designated routes and schedules at all times, and ensure that any delays, including their causes, are reported to the office without delay.
- Conduct headcounts at every stop during group or community hires.
- Ensure vehicles are kept clean, tidy, and free from hazards.
- Remove rubbish at the end of each shift.
- Ensure sufficient fuel levels for the next driver unless instructed otherwise.
Accessibility & Passenger Safety
- Ensure all passengers are seated and wearing seatbelts before moving.
- Provide safe assistance to passengers with mobility issues, disabilities, or additional support needs.
- Correctly use and secure ramps, lifts, and wheelchair restraints according to CLT procedures.
- Secure wheelchairs using approved CLT tie down systems.
- Never leave passengers unattended inside the vehicle.
- Allow extra time for boarding and disembarking.
D. Safeguarding & Professional Standards
- Follow CLT safeguarding policies at all times.
- Report safeguarding concerns immediately.
- Maintain professional boundaries with all passengers.
- Protect sensitive information and uphold confidentiality.
Operational Duties
- Follow scheduled routes or instructions from the Community Transport Operations Manager.
- Complete all required paperwork, including:
- Mileage logs
- Timesheets
- Incident/near miss reports
- Vehicle safety check forms
- Passenger membership forms
Emergency Preparedness
- Know the location and correct use of fire extinguishers, first aid kits, and emergency exits.
- Follow CLT procedures during breakdowns, collisions, or medical emergencies.
- Respond calmly and appropriately during emergency situations.
Teamwork & Development
- Work collaboratively with colleagues and the wider CLT team.
- Attend required meetings, briefings, and mandatory training sessions.
- Participate in ongoing development, refresher training, and skills updates.
- Support continuous improvement of the service.
Additional Requirements
- Flexibility to meet the daily needs of the community transport service.
- Undertake additional duties consistent with the role as required.
About you
Qualifications & Training Requirements
Essential
- Valid driving licence with appropriate category D1.
Mandatory Training (initial and refresher)
- MiDAS
- Safeguarding
- First Aid
- Manual Handling
- Disability Awareness
- CLT/Your Bus operational procedures
(Training requirements may evolve based on passenger needs.)
Desirable
- Experience in a driving or transport role
- Experience working with older people, vulnerable adults, children, or young people
- Experience handling cash
- Experience in the charity or community sector
Conduct & Performance Standards
- Failure to meet CLT standards may result in:
- Removal from driving duties
- Mandatory retraining
- Disciplinary action
- Reporting to regulatory authorities
Enhanced Salary
Conditions (50p per hour)
- The enhancement may be withdrawn if:
- A fault accident leads to financial loss or reputational damage.
- Mandatory training is not completed or maintained.
- Required documentation (logs, safety checks, incident reports) is not completed accurately.
Person Specification
Skills & Aptitudes
- Strong focus on health and safety
- Excellent customer service
- Ability to maintain confidentiality
- Good organisational skills
- Strong teamwork skills
Personal Qualities
- Empathy and compassion
- Calm under pressure
- Adaptable and flexible
- Positive attitude and willingness to help
- Commitment to CLT values
Additional
- Enhanced DBS check required