Complaint Handler - Italian Speaker

Job Description

Are you fluent in Italian and English?

Do you love helping customers? Are you curious and enjoy investigating and resolving complaints?

If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you!

We have an excellent opportunity for an Italian speaking Complaint Handler to join our Complaints Team, based in our Glasgow office. The role supports the Complaints function by ensuring accurate assessment and dedicated management of complaints.

We are happy to consider applicants with experience in a Customer Services role from financial services, call centres or hospitality sectors. We provide full comprehensive training on complaints processes and regulations to allow our people to be successful in this post..

Key responsibilities

• Ensure complaints are identified, investigated and resolved promptly and fairly
• Investigate complaints thoroughly correctly identifying root causes
• Write Final Resolution Letters
• Meet Chubb’s Quality and Efficiency Standards
• Focus on SLA’s and Regulatory timelines
• Pipeline/Caseload management
• Work to Chubb’s Standards and Frameworks.
• Participate in the Training and Competency Framework

Qualifications

• Fluent speaker of Italian and English Essential
• Other European languages desirable
• Previous Customer Service experience
• Complaint handling experience is desirable but not essential
• Excellent Listening Skills
• High Standards of verbal and written Communication skills
• Experience of using Microsoft Office Packages
• Insurance knowledge desirable, but not essential

What do we offer in return!

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover, Employee Share Purchase Plan, Life Assurance
• Subsidised gym membership, and more...

Integrity. client focus. respect. excellence. teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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