Complaints Resolution Officer

BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.

Main duties will include

• Tailor support services to proactively reduce complaints and increase customer satisfaction.
• Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
• Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
• Review customer feedback to develop actionable improvement plans and support a high-performance team culture.

Hours per week: Monday- Friday 9am- 5pm

Hybrid working option available 2/3 days per week

Contract; 6 months FTC- potential to extend following this

Pay rate: £17.23ph PAYE- £22.40

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