Complaints Resolution Specialist

Zuto in Manchester City Centre is seeking a Complaints Handler to manage escalated customer-service and quality issues within our vehicle finance journeys. You’ll investigate, resolve and help prevent complaints while delivering outstanding service in line with regulation.

With at least 2 years’ experience in complaints handling, you will work with internal teams, lenders and dealers to gather information, analyse root causes, negotiate repairs and drive timely resolution, while staying up to

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