Complaints Team Leader | Hybrid — Coaching & Growth

Domestic & General is seeking a Complaints Team Leader to oversee a hybrid Nottingham-based team. You will manage performance, coach staff, and ensure timely, fair resolutions in line with FCA guidelines.

The role reports into the Complaints department and involves working with colleagues across the business to share knowledge and improve customer outcomes. The ideal candidate has customer service or complaints experience, strong coaching and leadership skills, and excels at time management.

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