Complex Physical Health Support Worker - NCS

Join Nurseline Community Services to provide compassionate, complex clinical care at home. We are looking for dedicated Complex Physical Health Support Worker to support people living with neurological conditions, physical disabilities, chronic illnesses and long‑term health needs directly in their homes, ensuring care is both effective and reflective of our community values.

At Nurseline Community Services, part of the Catalyst Care Group, we are committed to providing expert complex care that transforms lives. We stand on the pillars of Compassion , Impact , and Community -values that guide our actions and our approach to compassionate care. We are seeking professionals who are passionate about making a significant difference in the lives of others while embodying these core values.

Job Overview:

The Complex Physical Health Support Worker is responsible for delivering person‑centered care directly in people's homes working under the supervision of Registered Nurses (RGNs). This role will be vital in helping people live safely, independently and with dignity.

Key Responsibilities:

• Provide personal and clinical care, including respiratory support (oxygen therapy, suctioning, tracheostomy care, CPAP/BiPAP).
• Deliver feeding support (NGT/PEG/gastronomy, pump feeding).
• Support with catheter and stoma care, toileting, continence needs.
• Promote safe mobility, skin integrity and pressure area care.
• Work collaboratively with nurses and wider health professionals.

Required Qualifications & Experience:

• 6 months of previous experience in healthcare settings, in community or home‑based care supporting people with complex physical healthcare needs.
• Experience supporting people with long‑term or life‑limiting conditions.
• Good understanding of personal care, mobility support and infection control practices.
• Strong communication skills and ability to work as part of multidisciplinary team.
• Experience supporting people with eating disorders and complex physical health needs.
• Driving Licence is essential for community work and transport of the people we support.

Candidate traits and competencies:

• Exceptional leadership and organizational abilities.
• Genuine desire to make a positive impact on people's lives, with a commitment to providing the highest level of compassionate care.
• Strong communication skills and ability to handle complex interpersonal situations compassionately.
• Deep commitment to providing empathetic and respectful care that aligns with the values of Nurseline Community Services.
• Empathetic and able to manage under pressure.
• Open to feedback and able to incorporate it positively.
• Friendly, understanding, and capable of addressing issues proactively.
• Good verbal and written communication skills.
• Flexibility to work various shifts, including nights, weekends and holidays.

What We Offer:

Financial & Practical Support:

• Mileage allowance
• Refer‑a‑friend bonus - incentives for introducing new workers to the company (recently rolled out).
• Tax relief - the ability to claim through the government for work‑related clothing and tools (e.g., uniforms, mileage, and equipment).
• 1st DBS is free.

Development & Support:

• On‑shift support and guidance through the on‑call system.
• Regular supervisions.
• Specialist training opportunities such as safeguarding, medication management, and more.
• All mandatory training is free.

Work‑Life Balance and Community:

• Flexible working hours - option to choose shifts based on availability.
• Recognition programmes - celebrating and rewarding outstanding contributions.
• Social events - opportunities to connect and build team spirit.

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