Concession Store Manager

Join ProCook as our new Concession Store Manager at upcoming store in Stafford.

Let’s get cooking! Join ProCook as a Concession Store Manager and lead the team of our upcoming store in Stafford.

This is a hands‑on leadership role where you’ll build a high‑performing team from day one, create a strong store culture, and deliver an exceptional customer experience while driving strong commercial results.

You’ll lead by example on the shop floor, coach and develop your team, and work closely with your Regional Manager to deliver the strategy, hit performance targets, and ensure smooth day‑to‑day operations across sales, stock, and standards.

What you’ll do

• Lead, coach, and inspire your team to deliver outstanding customer experiences
• Drive sales and performance through strong commercial and KPI focus
• Oversee daily operations including stock, merchandising, and compliance
• Build a positive, high‑energy team culture focused on engagement and results
• Use performance data to make informed decisions and improve store results

Our Commitment to You - And Your Commitment to ProCook

We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in.

Requirements

Share your talents

As a Concession Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential!

You’ll define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory and day‑to‑day operations and drive colleague wellbeing and engagement with regular 1‑to‑1's and making a genuine connection with your team by celebrating success!

You’ll fit right in if you have a genuine passion for great customer service and retail leadership.

We’re looking for someone who can motivate teams, drive performance, and create a great store environment for both customers and colleagues.

You’ll need:

• Minimum 3+ years’ Store Manager experience (essential)
• Experience in retail or hospitality is mandatory
• Strong leadership and people management skills
• Commercial awareness and confidence using sales data
• Excellent communication, organisation, and problem‑solving skills
• Great operational and technical skills to utilise our systems, tills and POS

This full‑time role requires 40 hours per week, working 5 days out of 7 on a rota basis, including weekends. The schedule consists of one full weekend off, one weekend on, one Saturday off, and one Sunday off within a 4‑week cycle.

As part of your onboarding, you’ll complete mandatory training including two days at our Store Support Centre in Gloucester and 4 weeks at one of our training stores. The timing and order of this training may vary.

Benefits

• Salary is £30,000 to £33,000 per annum depending on experience
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
• Bonus based on sales targets.
• Be part of a fast‑growing company.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Free 24/7 confidential support through our Employee Assistance Programme.
• Friends and Family Referral Scheme.
• 6.6 weeks per holiday year, including Bank Holidays
• Learning & Development opportunities.
• Bike to Work (subject to company policy)*.

Why You’ll Love Working at ProCook:

• Salary is £30,000 to £33,000 per annum depending on experience
• A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69).
• Bonus based on sales targets.
• Be part of a fast‑growing company.
• Enhanced Maternity, Paternity and Adoption Leave.
• Generous colleague discount - 40% + 5 friends and family discount cards of 30%.
• 2 x Annual paid volunteering days.
• Free 24/7 confidential support through our Employee Assistance Programme.
• Friends and Family Referral Scheme.
• 6.6 weeks per holiday year, including Bank Holidays
• Learning & Development opportunities.
• Bike to Work (subject to company policy)*.

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible.

About ProCook’s Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet.

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