Concierge Supervisor

About the Role

Our client is seeking an articulate and service-oriented Concierge Supervisor to join their esteemed hotel team in Edinburgh . This role involves leading the concierge desk, ensuring guests receive unparalleled assistance and recommendations for local attractions, dining, and entertainment. You will be instrumental in creating memorable experiences for guests, resolving inquiries efficiently, and maintaining the hotel's reputation for exceptional service. This is a fantastic opportunity for an individual passionate about hospitality and eager to excel in a guest-facing leadership role.

Key Responsibilities

• Supervise and train concierge team members, ensuring high standards of service delivery.
• Assist guests with a wide range of requests, including travel arrangements, reservations, and local information.
• Manage guest relations, addressing inquiries and resolving issues with professionalism and discretion.
• Maintain an up-to-date knowledge of local events, attractions, and dining establishments in Edinburgh .
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Oversee the efficient operation of the concierge desk.

Requirements

• Previous experience in a concierge or guest services role, with supervisory experience preferred.
• Exceptional communication and interpersonal skills.
• A proactive approach to problem-solving and guest satisfaction.
• Strong knowledge of Edinburgh and its surrounding areas.
• Proficiency in hotel management systems and reservation software.

Benefits

• Competitive hourly wage with potential for gratuities.
• Opportunities for career progression within the hotel group.
• Complimentary staff meals and uniform provided.
• Employee discounts on hotel services and stays.
• A vibrant and historic working environment in Edinburgh .