Concierge Supervisor

About the Role

A prestigious hotel in Norwich is seeking an attentive and resourceful Concierge Supervisor to lead its guest services team. This role is dedicated to anticipating and fulfilling guest needs, providing expert local knowledge, and ensuring every guest experiences the highest level of personalized service. You will oversee the daily operations of the concierge desk, manage a team of concierges, and coordinate services such as reservations, transportation, and activity bookings. This is an exceptional opportunity for a highly organised and service-oriented individual to contribute to a world-class guest experience in Norfolk .

Key Responsibilities

• Supervise the daily operations of the concierge desk, ensuring efficient and courteous service.
• Lead, train, and motivate the concierge team to provide exceptional guest assistance.
• Provide guests with accurate information and recommendations on local attractions, dining, and entertainment.
• Arrange transportation, reservations, tours, and other guest services with precision and care.
• Build and maintain strong relationships with local vendors, tour operators, and transportation providers.
• Handle guest requests and resolve issues promptly and professionally to ensure utmost satisfaction.

Requirements

• Previous experience in a concierge role, with supervisory experience highly preferred.
• Exceptional knowledge of the local area Norwich , including attractions, dining, and events.
• Outstanding communication, interpersonal, and problem-solving skills.
• A polished and professional demeanor, with a passion for guest service.
• Proficiency in hotel reservation systems and concierge software.
• Ability to multitask and remain calm and efficient under pressure.

Benefits

• Competitive salary and opportunities for service charge distribution.
• Be part of a renowned hotel brand committed to excellence.
• Access to training and development programs to enhance guest service skills.
• Staff discounts on hotel services, dining, and accommodation.
• A dynamic and rewarding role where you make a difference to guest stays.