Open roleExternal
Concierge Supervisor
- coventry, west midlands, CV1 1AA, United Kingdom
- Job type not listed
- Full time
- £26,000 - £26,000 Per Annum
Job Description
About the Role
Our client is seeking a highly organized and personable Concierge Supervisor to lead their guest services team in Coventry . This role is crucial in providing an exceptional and seamless experience for all hotel guests, anticipating their needs and exceeding expectations. You will supervise the concierge team, ensuring they offer knowledgeable advice and efficient assistance with everything from restaurant reservations to local attractions. The ideal candidate will possess impeccable customer service skills and a passion for creating memorable stays for visitors to Coventry .
Key Responsibilities
- Supervise and train the concierge team to ensure the highest standards of service.
- Assist guests with inquiries, making recommendations for dining, entertainment, and transportation.
- Manage guest requests, ensuring timely and accurate fulfillment.
- Coordinate with other hotel departments to facilitate guest services.
- Maintain up-to-date knowledge of local events, attractions, and transportation options in and around Coventry .
- Handle guest feedback and resolve any issues promptly and professionally.
Requirements
- Previous experience in a concierge or guest services role, with some supervisory experience preferred.
- Excellent knowledge of the local area and its amenities.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in using concierge software and reservation systems.
- A polished and professional demeanor with a guest-centric approach.
- Fluency in English; additional languages are a plus.
Benefits
- Competitive salary and potential for gratuities.
- Comprehensive training and development programs.
- Employee discounts on hotel stays and services.
- Opportunities for career growth within the hospitality sector.
- A vibrant and collaborative team environment in Coventry .