Concierge

About the Role

Our client is seeking a personable and resourceful Concierge to provide exceptional service to guests at their distinguished establishment in Norwich . As the face of guest services, you will be responsible for assisting guests with a wide range of requests, from making reservations and arranging transportation to providing local recommendations and ensuring their stay is comfortable and memorable. This role demands outstanding interpersonal skills, a proactive approach, and a deep understanding of the local area. Join our team in Norwich and help create unforgettable experiences for our guests.

Key Responsibilities

• Assist guests with inquiries, requests, and provide information on hotel services and local attractions.
• Make reservations for dining, entertainment, and transportation, coordinating with external providers.
• Anticipate guest needs and proactively offer assistance to enhance their stay.
• Maintain a comprehensive knowledge of the local area, including restaurants, events, and activities in Norwich .
• Handle guest feedback and resolve issues with discretion and efficiency.
• Ensure the lobby area is presentable and welcoming at all times.

Requirements

• Previous experience in a customer service, hospitality, or concierge role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of Norwich and surrounding areas.
• Ability to multitask and manage requests from multiple guests simultaneously.
• Professional appearance and a courteous, helpful attitude.
• Proficiency in relevant software systems is a plus.

Benefits

• Competitive salary and attractive benefits package.
• Opportunity to work in a prestigious setting in Norwich .
• Access to staff discounts and perks.
• Professional development and training opportunities.
• A dynamic and service-oriented work environment.