Open roleExternal
Concierge
- london, england, United Kingdom
- Permanent·On-site
- Full time
Job Description
About the Role
We're looking for a professional and personable Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.
Where will I be working?
Beaufort Park, London NW9 5EN
Working Pattern
4 on 4 off rolling rota – 7 AM to 7 PM
What You'll Be Doing
- Providing a warm, professional welcome to all residents and guests
- Weekly lift checks
- Handling queries, complaints, and emergencies with calm and courtesy
- Issuing and logging keys responsibly
- Proactively addressing cleaning and maintenance issues
- Responding to all emails and phone calls that come in to the concierge desk
What We're Looking For
- Front of House or concierge experience in residential developments
- Excellent customer service and communication skills
- Calm, courteous, and professional under pressure in high volume fast paced environment
- Strong organizational skills and attention to detail
- Honest, reliable, punctual, and well-presented
- Able to use initiative and prioritise workload
- Confident handling complaints and difficult situations
What does RMG have offer you?
You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:
- 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- Sponsorship for study and professional qualifications (up to 4 study days)
- Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
- As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!