Concierge

We are looking to recruit a Private Clients Concierge within our Loss Adjusting Division, based in our Bolton, Birmingham or Glasgow office on a hybrid basis.

The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.

You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion.

To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of QuestGates.

Key Skills:

• Excellent degree of knowledge of property related claims and principles
• Excellent communication skills, both oral and written
• Good degree of IT competency and literacy
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Cert CILA / Cert CII is desirable but not essential

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
• To promote and support the TCF principles
• To provide day to day support for our property field adjusters, ensuring adherence to contractual/Client SLA’s and KPI’s
• To be accountable for the satisfactory resolution of any issues
• The proper escalation of claims or issues either outside license or as required by company procedures

The Package:

• Enhanced contributory pension
• Performance related bonus
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Share purchase scheme with interest free loans

Hours of work:

Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.

Closing Date for Applications:

Close of business on 30th September 2026.

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