Configuration Analyst - Full Time

Configuration Analyst

Permanent

Full Time

Location: Leek Wootton

Salary: Grade F (40,383.00 - 42,612.00)

The main purpose of the role is to be responsible for the configuration, maintenance, and optimisation of WKPs Records Management System (Niche). The role ensures the system supports operational policing, and complies with policy, legal and regulatory requirements. The post holder works closely with operational users, technical teams, and the supplier to deliver reliable, secure and efficient system functionality.

Main Responsibilities:

1. Configure and maintain the RMS to support operational policing processes, ensuring accuracy, consistency and usability.
2. Translate operational and business requirements into system configuration, workflows, forms and rules within the RMS.
3. Manage system changes, enhancements, and releases, including configuration updates, testing and deployment.
4. Ensure the RMS complied with relevant legislation, national policing standards, and information management policies (e.g. data protection, retention and disclosure).
5. Provide second- and third-line support for configuration issues, investigating and resolving incidents and problems.
6. Work collaboratively with operational officers and staff, and SMEs to understand user needs and improve system functionality.
7. Produce and maintain system documentation, including configuration records, procedures and impact assessments.
8. Support system audits, inspection and upgrades, liaising with vendors and internal stakeholders as required.
9. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.

Special Conditions:

Requirement to participate in on call rota

Regular travel throughout Warwickshire.

Person Specification:

Knowledge:

• Strong knowledge of configuration management principles in complex enterprise systems.
• Understanding of RMS concepts, data structures, workflows and information lifecycles.
• Ability to analyse business processes and translate them into effective system configurations.
• Knowledge of information security, data protection and access control principles in a regulated environment.

Desirable :

• Previous knowledge of RMS(Niche).

Experience:

• At least 3 years of relevant experience in configuring RMS or similar enterprise systems in a highly regulated environment.
• Experience of management system changes, upgrades and testing activities.
• Experience working with suppliers or third-party vendors to resolve system issues or implement enhancements.
• Experience supporting users, including diagnosing configuration issues and delivering practical solutions.

Key Skills:

• Strong analytical and problem-solving capability under pressure.
• High standards of technical documentation creation and audit readiness.
• Clear communication with technical and operational stakeholders.
• Ability to operate calmly in critical incident environments.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the Happy to talk flexible working campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Remote Working.