Consultant – CX Strategy & Digital Transformation
- london, england, United Kingdom
- Permanent·On-site
- Full time
- £60 - £80 Per Hour
Job Description
About the Opportunity
A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients.
If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice.
What You’ll Do
As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations.
- Lead customer research, journey mapping, workshops, and requirements gathering
- Analyse end-to-end customer journeys and identify opportunities for optimisation
- Build CX transformation roadmaps and business cases linked to measurable outcomes
- Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions
- Keep programmes on track while influencing senior stakeholders across business and technology
- Translate qualitative and quantitative insights into clear recommendations and specifications
- Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas
- Contribute to thought leadership, go-to-market strategy, and internal capability building
Why This Role Stands Out
- A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda
- Exposure to international work, including collaboration with teams globally
- Hands‑on involvement in CX strategy, digital innovation, and technology evaluation
- Clear progression into broader consulting and business development responsibilities
- Continuous learning, industry events, and the ability to directly shape a developing practice
What We’re Looking For
- 5+ years’ consulting experience (digital strategy, CX, transformation, or change)
- Experience in data platforms, AI, CX tech, enterprise solutions, or digital products
- Ability to simplify complex problems and present compelling recommendations
- Strong stakeholder management and communication skills
- A client‑first mindset with comfort engaging senior executives
- Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes
Preferred
- Big 4 / top-tier consulting experience
- Exposure to Agile, digital product ownership or CX technology stacks