Contact Centre Advisors

Contact Centre Advisor Industry: Infrastructure Location: Newport, Isle of Wight Hours: 7am - 7pm / 7pm - 7am rotating ( nightshift is every third rotation) 4 on 4 off rota Days: 4 on/4 off, on a rota basis Duration: Temp to Perm for the right candidate

Duties

Responding to customer calls within set timescales, complaint handling, providing and processing information. Maintaining in house, complex computerised systems (training given) Adherence to standards. Compiling accurate messages and producing reports. Liaison with internal departments and external agencies, contractors and the public.

Experience

Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills. In addition, experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum. Must have a good level of computer literacy and attention to detail with the ability to learn new systems. Must be flexible with working hours. Salary: £15.31 per hour worked rotating shift WP Recruitment & HR Ltd is acting as an employment business, By submitting your CV , you imply consent to our agency processing your personal data, please see our GDPR webpage for further information. If we think we can assist you, we will invite you to register with our agency, WP Recruitment & HR Ltd., in order to be considered for vacancies. If you are already registered with our agency, please contact our office directly on (phone number removed) for further details