Contact Centre Operations Manager

CCP is looking for an experienced Contact Centre Operations Manager with proven contact centre leadership experience, ideally in a fast-paced regulated environment, preferably at startup, or during a period of aggressive growth.

Our client (a customer-centric fintech brand) is currently going through significant expansion, setting up a new operation in Milton Keynes to support its customers.

Salary: £50,000 - £55,000

Location: Milton Keynes

Logistics: Hybrid (ideally 3-days in office)

Benefits: Bonus (10%) + Strong Benefits Package

As our clients footprint continues to expand, we're seeking a passionate, strategic, and customer-obsessed professional to join them as the Manager responsible for championing exceptional experiences for their customers. This is more than a management role - it's your chance to shape how customers experience their brand as it launches into new markets. You'll be leading operational excellence, innovative technology use, and collaborative partnerships that drive growth and customer satisfaction.

If you thrive on building relationships, leveraging data, and delivering seamless customer journeys, this is your opportunity to make a tangible impact at a fast-growing customer centric brand.

This role is being managed exclusively by Mark Conway at CCP.

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