Contact Supervisor

Contact Supervisor Cardiff

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Part Time - This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.

15 hours a week

Monday - Friday 3.00pm 6.00pm

Are you passionate about making a meaningful difference in the lives of children and families?

Swan Family is looking for a compassionate and dependable Family Contact Supervisor to join our child-focused team at one of our two welcoming Cardiff Children and Family Contact Centres one in the East of Cardiff, and one in the West.

In this rewarding, hands-on role, you will support and supervise family time between children and their birth families, both within our centres and in the community. You will help create a safe, supportive environment in which positive family relationships can develop.

Key Responsibilities

• Coordinate and supervise family contact sessions in a safe, welcoming and supportive environment.
• Observe and accurately record interactions during contact sessions.
• Prepare clear, factual reports within agreed timescales.
• Liaise professionally with social workers and other relevant professionals.
• Recognise, report and escalate safeguarding concerns promptly.
• Transport or escort children and young people to and from contact sessions when required.
• Attend planning meetings, reviews and training relevant to the role.
• Follow Swan Family's safeguarding policies and procedures at all times.

About You

We are looking for an empathetic and reliable person who:

• Is passionate about supporting children, young people and families.
• Communicates clearly and can remain calm, professional and non-judgemental.
• Has strong observation and report-writing skills. xwwtmva
• Can manage challenging or sensitive situations with confidence and care.