Content Officer (Patient Information)

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We're looking for a content officer to join our user experience and insights team at Imperial College Healthcare NHS Trust. In this role, you'll help us ensure that patients and families using our services receive information that is accurate, inclusive and easy to understand.

Working with colleagues across the Trust, you will draft and edit patient information for our website, leaflets and letters. You will help coordinate translation and accessible formats, support patient and user involvement activities, and organise the processes that keep our information accurate and up to date.

You will have strong writing, editing and proofreading skills, with an excellent understanding of grammar and punctuation. You will be able to organise competing priorities, meet deadlines and build effective relationships with a wide range of colleagues and stakeholders.

This is an opportunity to use your communication and coordination skills to make a practical difference to patient care. You will join a collaborative team committed to creating information and services around the needs of our diverse communities.

Main duties of the job

Responsibilities include:

• writing and editing patient-facing content in plain English
• uploading and maintaining content on the website and in our patient information database
• coordinating translation, large-print, audio and other accessible formats
• managing requests through the patient information inbox and database
• liaising with clinical teams to secure approval and meet governance requirements

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

• Bachelor’s degree or equivalent experience.
• Relevant professional qualifications, for example some content/user insights training.

Experience

• Good track record in creating and editing content
• Experience of editing and excellent understanding of grammar and punctuation
• Proven ability to support effective content projects.
• NHS or private health experience
• Experience of user insights, focus groups, or working in a way that’s focused on the needs of the user

Skills / knowledge / abilities

• Proficient in the use of Microsoft Word, PowerPoint, Excel, Project for the Web and other relevant programmes and software
• Ability to organise and prioritise own workload, working to deadlines
• Experience of planning and project management
• Administration skills, for example updating and maintaining a database.

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Application numbers

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

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