Contract Manager / Field Manager

Sureserve provide market leading compliance and energy services across the UK, with over 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Lead and manager a team of field-based engineers to the deliver client contracts focusing on operational efficiency, safety and ensuring alignment with organisational objectives and client expectations. This role involves cultivating and maintaining robust relationships with both internal teams and external stakeholders to facilitate seamless contract administration. By motivating and guiding management and operational teams, you will drive high performance standards across all your contracts. Your leadership will be pivotal in achieving operational excellence and fostering a culture of continuous improvement.

Key Responsibilities:

• Deliver operational excellence. Compile and manage call-out rotas to ensure sufficient cover. Ensure adherence to company procedures, implement improvements where necessary, meet KPIs, maintain contractual compliance, deliver services within set budgets, and process all financial invoicing on time, including chargeable and extra work

• Manage contract-related finances, including cost management, parts analysis, timesheet reviews, invoicing, and ensuring month-end processes are completed by the fifth working day

• Monitor field workforce productivity through reports, manage performance, and drive continuous improvements. Address underperformance trends with documented improvement plans, encompassing sickness and absence policies

• Attend client meetings to build and maintain strong working relationships, explore opportunities to increase work streams, and ensure timely receipt of payments by managing debts

• Lead and engage the team to foster a positive work environment, encouraging ownership of responsibilities and projects. Develop and coach team members, including Contract Management and Supervisors, through regular meetings and performance reviews

• Ensure all aspects of Health, Safety, and Environmental Management are monitored and managed within your area of responsibility. Keep the team updated on Gas Safe Legislation and Health and Safety Awareness through monthly toolbox talks and as required

• Oversee team vehicles, ensuring completion of van checks, management of returns, presence of appropriate PPE, and execution of van stock audits using fleet check applications

• Work closely with HR on people matters, maintaining communication and relationships with compliance HR Business Partners

Skills & Experience

• Relevant gas qualifications, including Gas Safe registration, with a robust technical background in gas systems

• Comprehensive understanding of gas safety regulations and compliance standards, ensuring all services adhere to legal and safety requirements

• Proven practical experience in managing gas servicing contracts, demonstrating effective oversight and delivery

• Stakeholder engagement – the ability to build and maintain relationships with clients, contractors etc, ensuring clear communication and high levels of service satisfaction

• Experience leading and developing teams, fostering a culture of continuous improvement and high performance

• Commercial accumen, cost control, and financial reporting related to contract delivery

• Familiarity with housing association standards and requirements, ensuring services align with organisational policies and tenant expectations

Please note: The successful candidate will be required to undertake a DBS check prior to commencing employment with us.

What We Offer:

• Competitive Salary: £45,000 - £50,000 (depending on experience)

• Car allowance OR Company vehicle

• Uniform, PPE & mobile device supplied

• Employer contributed pension scheme

• Access to our EAP - Employee Assistance Programme

• Service level awarded annual leave

• Enhanced maternity and paternity packages

• Cycle to work scheme

• Employee engagement events

• “Employee Voice” programmes

• Strong opportunities for career growth and development

• A diverse, inclusive, and supportive workplace that values equality

We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.

We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to

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