Contract Manager - Royal Borough of Windsor and Maidenhead

Contract Manager - Royal Borough of Windsor and Maidenhead

Background and Company Information

Glendale is a family owned company delivering ‘green services’ throughout Great Britain. Glendale’s activities include grounds management, landscaping, countryside/estates management, horticulture and arboriculture.

Founded in 1989, Glendale has had a long and successful history in providing grounds maintenance services to local authorities and other private sector customers. Glendale is proud of its reputation as a high quality service provider and in addition to grounds maintenance, delivers a wide range of green services including countryside and estate management, landscaping, tree services and arboriculture.

Revenues of around £50 million are expected in 2023. Public sector contracts remain the core business, whilst the corporate sector business amounts to an increasing percentage of Glendale’s total business and a strategic focus. The Glendale brand is strong and the majority of the company’s revenues are generated from grounds management and countryside activities that operate term contracts with public sector clients. The current business strategy includes an objective to grow the order book to £250 million.

Committed to the environment, Glendale is a Carbon Neutral business that seeks to improve the environment through our activities and go above and beyond to ensure that the planet is not adversely affected by our business. From ensuring local parks and open spaces are maintained to a high standard, to tree safety through our arboricultural teams, to saving mature trees through our Civic Tree business and ensuring sustainable design through our landscape architecture practice. Glendale offered the full range of landscape services from one unique source of professional.

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Contract Details

Glendale has been delivering commercial grounds maintenance services from our Radlett office for over 7 years with a growing portfolio of clients.

Branding as a GEM contract (Glendale Estates Management) Glendale established our GEM brand to support our entry into the corporate maintenance sector. Now with c12 established GEM offices, we are able to offer a national service to clients, supported by locally awarded bolt on contracts to offer scale, additional services and greater flexibility to our clients.

Operating to a hybrid model of depot, site and remote working teams, our services from this office cover North London, Essex, Hertfordshire, Beds and Bucks.

Clients bridge a number of sectors from, retail, offices, pubs, hotels and schools to prestige housing, parkland and estates. A diverse portfolio of clients to differing specifications and requiring a flexible approach to service delivery using a team of multi-skilled professionals.

Services include complete landscape maintenance including grounds maintenance, grass cutting, horticultural services, cleansing, winter maintenance, consultancy services including tree safety, landscape improvements and habitat creation.

Employing 16 staff, based throughout the territory corporate clients include Barrett Homes, Marstons, Whitbread, Matalan, the Co-operative, Firstport, Veolia, Affinity Water, City University,

Subcontractors are engaged to provide specialist services, assets or in geographically isolated areas, however Glendale primarily works with a direct employee model, offering the greatest flexibility, best control of quality, customer service and safety.

Combined sales in 2026 are expected to be in the region of £5m

Organisational Structure

The role will report directly to the General Manager.

Role Objectives

The Contract Manager is the most senior member of staff on the contract.

The Contract Manager will take responsibility for all business activities of Glendale in the territory area. Reporting to the General Manager, the Contract Manager will motivate and lead all staff on the contract and achieve the productivity, sales and financial targets established and approved in the annual budget.

The Contract Manager should take the initiative and continually improve operational activity. The person requires ambition and a high level of commitment. The Contract Manager is critical to decision making processes within the business and must gain the trust and loyalty of all stakeholders in the company.

The role will form a significant part of the succession plan for the business with excellent career progression prospects available.

Job Description

The role of a Contract Manager can never be defined fully, but in all matters they must demonstrate leadership and command respect within the business. All decisions must be communicated clearly both to those responsible to the postholder and to those persons the postholder reports to.

The Contract Manager should be prepared to take the initiative and continually improve operational activity. Candidates require ambition and commitment. This role is critical to decision-making processes within the business and therefore the successful candidate must gain the trust and loyalty of all the stakeholders in the contract.

The main responsibilities of the Contract Manager will be:

• Contribute fully to the effective running of contracts and the wider Glendale business
• To provide the leadership required to meet company and client objectives, directing the commercial activity of the contracts under their control to secure a level of financial performance that is at least as good as budgeted.
• To monitor and control the financial performance of the contracts under their control through the company’s financial and reporting procedures, and to assist the Head of Commercial Operations in the setting of budgets.
• Be technically able and play a proactive role in securing new business for Glendale
• Maintain and build relations with new and existing clients
• Direct the business activity of the office, ensuring that all work is programmed to meet the productivity targets required, costs tendered and progress expected by the company and our clients.
• Build and maintain a sound organisational structure, recruiting, training and motivating staff based at the office as required
• Monitor the performance of the operation through the field management system (Glendale Live), performance dashboards, client systems and reporting procedures
• Safeguard the company’s image and credibility
• Proactively target additional business
• Take responsibility for health and safety and actively participate in the maintenance and improvement of the overall Company Health and Safety culture
• Ensure the maintenance of Quality, Environmental, Safety & Health Standards and ensure the Quality & Environmental Systems are maintained to ISO: 9001, 14001 & 45001 standard at the office.

The Contract Manager will also focus, day-to-day, on the following tasks:

Overseeing the effective commercial running of the contracts under their control, evaluating the productivity of the workforce, vehicle & machinery maintenance, product and services and other requirements to ensure maximum efficiency.

• Meeting, pricing and securing contracts and sales.
• Oversee the smooth running of contracts, projects and operations
• Manage all financial accounting requirements needed by the company including:
• Ensure the office delivers to plan, budget and profit
• Prepare and analyse financial forecasts for the office
• Control operations of individual projects within the budget
• Maintain and update client reporting systems
• Maintain and update internal business systems and KPI dashboards
• Review quotes, forward orders and order completions
• Review stock and work-in-progress
• Take responsibility for the maintenance of Glendale Live across all contracts
• Maintain the effective organisational structure for the office
• Determine staffing levels and maintain an effective team
• Recruit employees/subcontractors as necessary
• Ensure that all employees/subcontractors are effectively managed and employee records are kept up-to-date
• Maintaining good employee relations
• Evaluate vehicle and machinery requirements and maintain in accordance with company systems and manufacturers recommendations
• Establish and maintain lists of suitable suppliers
• Effectively implement and monitor the company’s Health & Safety policy and associated procedures
• Keep abreast of current professional techniques and help establish training programmes for employees
• Liaise with customers to:
• agree programmes of work
• discuss technical matters
• inspect and certify completed work
• agree additional works
• resolve issues
• Any other duties that may arise relevant to the role.

The Conditions

TITLE Contract Manager - RBWM

REPORTING TO General Manager

LOCATION Royal borough of Windsor and Maidenhead - Tinkers Lane

GRADE Contract Manager

REMUNERATION up to £43,000 p.a

CAR Car allowance

PENSION Eligible to join the Alston Group’s Pension Scheme.

HOLIDAYS 22 Days Annual Holiday plus Statutory Holidays

24 days after 5 years service

25 days after 10 years service

NOTICE PERIOD In the first 12 months - 1 month's notice, After 12 months service 2 months notice.

OTHER BENEFITS Sick Pay (increasing with service),

Gym membership, Childcare vouchers, Staff discount

scheme, Flexible working.

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