Contract Manager

• Develop and grow waste disposal and resource management services across customer sites
• Deliver first-class customer service and account management
• Ensure appropriate infrastructure is in place to respond quickly to client needs
• Drive continuous improvement across contracts against EBIT targets, recycling objectives, compliance, and health and safety standards
• Act as the primary point of contact for client stakeholders, ensuring contract compliance, service delivery, safety culture, retention, and commercial performance
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams, and pricing negotiations
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management
• Deliver site-based waste minimisation programmes aligned to strategic targets
• Manage monthly profit and loss across a designated contract portfolio
• Identify added-value opportunities using sector knowledge across health and safety, Duty of Care, resource and hazardous waste management
• Lead and promote a strong safety culture on client sites, providing guidance and coaching
• Support colleagues and client sites on large-scale projects, emergency response, and specialist services
• Report to the Regional General Manager/Business Manager

Requirements

• Knowledge of waste management
• Previous account management experience
• Strong operational focus
• Understanding of lean methodology
• Ability to work to clearly defined KPIs
• Proven track record of delivering continuous improvement within an operational or service environment
• Full, current UK car driving licence

Core Competencies

Demonstrates expertise in waste management and account management, with a strong operational focus on continuous improvement and compliance. Proven ability to drive account growth and deliver exceptional customer service while managing profit and loss across contracts.

Highest-signal resume keywords

• Waste Management Knowledge
• Account Management Experience
• Operational Focus
• Lean Methodology Understanding
• KPI Achievement

Hard Skills

• Continuous Improvement
• Contract Compliance
• Service Delivery
• Profit and Loss Management
• Data Management
• Waste Minimisation Programmes
• Health and Safety Standards
• Commercial Performance
• Pricing Negotiations
• Emergency Response Support

Soft Skills

• Customer Service
• Coaching
• Stakeholder Engagement
• Team Support
• Communication

Certifications & Qualifications

• Full UK Car Driving Licence

Industry Keywords

• Resource Management
• Duty of Care
• Hazardous Waste Management
• Safety Culture
• EBIT Targets
• Recycling Objectives

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