Contract Manager

The role Carlisle Support Services is looking for a Contract Manager to effectively manage site security to ensure that the team are working in line with The Supreme Court & Carlisle Support Service Policies & Procedures, you will also be required to ensure that the client is fully briefed and updated regarding any security related issues that arise. Your core role will include but not be limited to the following activities: Manage and coordinate weekly security training ensure security officers are adhering to site policies and procedures in line with UKSC processes and proceduresIdentify and report on all site related risks providing professional advice to reduce any associated security risk to the client, and all associated stakeholdersSupport and advise on any new security related projects. Maintain and own any strategic business development plans in placeAttend and lead on security review meetings or as required with the client providing any required reports on all security related mattersEnsure that the training matrix up to date and ensure training has been booked for security officers, this includes refresher and non-attended trainingCompile client month end reports for statistics on attendance, training, incidents, accidents in preparation for the client monthly reportConduct HR meetingsConduct monthly one to one welfare meetings with direct reportsTrack performance related matters and advise the Head of Operations of any required escalationEnsure weekly rosters are 3 months in advance of going live, ensuring that all elements of UKSC operations have been considered. Ensure that all events and manning requirements have also been considered Oversee the collation of sickness records as required and update contract management in readiness of any performance related meetingsEnsure that the Return to Work (RTW) Sickness Absence Review policy is upheld and all meetings take place as required and communicated to HREnsure that training, Ad Hoc hours, uniform, and holiday spend are managed effectively and communicated to the Head of OperationsMaintain a healthy P&L and attend monthly P&L review meetingsUnderstand client needs and objectivesBuild positive relationships at all levelsEnsure Company image is portrayed in positive mannerMonitor performance verses KPI’s in support of the Contract ManagerIdentify service extension opportunitiesSupport new business opportunities as requested.

The ideal candidate

Must have previous supervisory experience within the Judicial Security Sector and able to manage a large multi skilled team of not less than 20 personnelGood understanding of CCTV, ID Pass Creation, Intruder Alarm & Access Control SystemsApplicants must be flexible, reliable and be able to workdays / nights & weekends to suit the needs of the contract at short notice.Ability to organise and motivate the team of security officers and supervisory staff to guarantee optimum performance of the wider security teamGood organisational and time management skills with the ability to manage conflicting priorities and deliver to deadlinesThe ability to compile and understand statistics and reportsLeadership and ability to follow plans through to completionUnderstanding of Security Risk Assessment & Physical Security planningSIA Licence holder.

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme
• Bonus

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Le Shuttle, Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and many more. Carlisle currently employees over 8,500 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.

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