Credit Control Officer

Credit Control Officer - Ballymena

We are delighted to be partnering with a growing and innovative technology business to recruit a Credit Control Officer for their finance team based in Ballymena.

This is an excellent opportunity for an experienced Accounts Receivable, Billing or Credit Control professional to take ownership of the customer billing and collections process within a fast-paced, customer-focused environment.

Working closely with Finance, Sales and Customer Success, you'll play a key role in ensuring accurate invoicing, resolving customer queries and maintaining healthy cash flow. This is a full-time, permanent position offering the opportunity to join a collaborative team and contribute to the continued development of finance processes.

Key Responsibilities

• Review customer contracts and prepare accurate invoices in line with agreed billing schedules
• Manage the end-to-end customer billing process using Xero and other internal systems
• Respond to customer accounts receivable queries and resolve account issues efficiently
• Investigate and resolve invoice disputes and billing discrepancies
• Process customer payments and reconcile receipts against customer accounts
• Prepare and issue customer statements as required
• Complete monthly customer account reconciliations
• Proactively monitor overdue invoices and carry out credit control activities via phone and email
• Maintain and review the aged receivables report, highlighting outstanding balances and potential risks
• Escalate significantly overdue or high-risk accounts where appropriate
• Work closely with Sales and Customer Success to ensure new customer accounts are set up accurately
• Support month-end accounts receivable processes and ensure deadlines are met
• Assist with the development and improvement of accounts receivable procedures and financial controls
• Maintain accurate customer records and handle confidential information professionally
• Support wider finance projects and ad hoc duties as required

Who We're Looking For

• Minimum of 3 years' experience within a finance environment, ideally across Accounts Receivable, Billing or Credit Control
• Experience dealing directly with customers and managing account queries
• Strong experience with accounting software, with Xero experience highly desirable
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong attention to detail and accuracy
• Confident communicator with the ability to build positive customer relationships
• Comfortable working independently while collaborating closely with wider teams
• Good working knowledge of Google Workspace, including Sheets, Docs and Drive
• Experience using billing or time-tracking systems such as Harvest would be advantageous, but is not essential

What's On Offer

• Competitive salary
• Hybrid working
• Opportunity to take ownership of the billing and credit control function
• Exposure to a fast-paced and growing business environment
• Generous annual leave
• Long-term career development opportunities

If you're an experienced Billing, Accounts Receivable or Credit Control professional looking for a role where you can take ownership of customer billing and collections while working closely with a wider commercial team, get in touch with Diarmuid for a confidential discussion.

Benefits:
Work From Home

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