Credit Controller

Willshees Waste & Recycling is one of the Midlands’ leading waste management providers, delivering commercial waste, recycling, skip hire and specialist environmental services to businesses across the region. With a strong reputation for customer service, compliance and sustainability, Willshee’s supports thousands of customers while continuing to invest in people, technology and growth.

Job Title: Credit Controller

Department: Finance

Reports To: Financial Controller

Job Type: Full-Time

Job Overview

Willshees Waste & Recycling is seeking an experienced and organised Credit Controller to join our busy Finance Department. The successful candidate will take ownership of a debtor ledger valued between £4 million and £5 million within a business generating approximately £40 million in annual turnover.

This role is responsible for maintaining healthy cash flow through both proactive and reactive debt collection, building strong customer relationships, producing key management reports, and ensuring accurate allocation of receipts. The ideal candidate will be confident communicating with customers, possess excellent attention to detail, and have previous experience working within a high-volume credit control environment.

Key Responsibilities

Credit Control & Debt Collection

• Manage a debtor ledger valued between £4 million and £5 million.
• Carry out proactive debt collection activities to reduce overdue balances.
• Undertake reactive debt chasing on overdue accounts.
• Contact customers by telephone, email and written correspondence regarding outstanding debts.
• Issue debt collection letters in line with company procedures.
• Produce due-date reporting and actively chase invoices approaching or exceeding payment terms.
• Conduct weekly credit control meetings and provide updates on aged debt performance.
• Place customer accounts on stop where necessary and manage the release process once payment is received.

Reporting & Account Monitoring

• Prepare weekly and monthly aged debtor reports.
• Produce weekly and monthly reports covering credit limits and customer time-to-pay performance.
• Monitor customer payment trends and identify potential bad debt risks.
• Conduct regular credit limit reviews and recommend amendments where appropriate.
• Obtain and assess Experian and Top Service credit reports to support credit decisions.
• Raise and issue sales invoices and credit notes accurately and efficiently.
• Investigate and resolve invoice, purchase order and account queries.
• Process contra arrangements where applicable.
• Issue monthly customer statements.
• Manage and maintain customer payment terms, including:
• 14-day accounts
• 30-day accounts
• 60-day accounts
• Cash accounts

Cash Management

• Perform daily cash allocation activities.
• Complete daily cash account bank reconciliations and allocations.
• Carry out sales and cash book imports.
• Ensure all receipts are accurately posted to customer accounts.

Customer Account Management

• Process new customer account applications.
• Review customer creditworthiness using internal procedures and external credit reporting tools.
• Maintain accurate customer account records and documentation.
• Develop positive working relationships with customers while ensuring company credit policies are adhered to.

Additional Duties

• Process subcontractor invoices as required.
• Assist with wider finance department activities when necessary.

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