Credit Controller

About the Role

Our client is looking for a proactive and persuasive Credit Controller to join their busy finance department in Reading . This role is crucial for managing outstanding customer debts and ensuring timely payment, thereby optimising cash flow for the organisation. You will be responsible for collecting payments, resolving account queries, and maintaining strong relationships with customers. The ideal candidate will be resilient, possess excellent communication skills, and have a keen understanding of credit management principles to effectively minimise bad debt.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding debts.
• Contact customers via phone and email to chase overdue payments.
• Negotiate payment plans with customers where appropriate.
• Resolve customer queries and disputes promptly and efficiently.
• Process payments and allocate them to the correct accounts.
• Maintain accurate records of all collection activities and customer interactions.
• Report on aged debt and collection performance to management.

Requirements

• Proven experience in a Credit Control or Debt Collection role.
• Strong understanding of credit management principles and cash collection techniques.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Excel and experience with accounting software.
• Ability to work accurately and efficiently under pressure.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Opportunity to work in a dynamic finance team in Reading .
• Comprehensive health and wellbeing benefits.
• Generous holiday allowance.
• Ongoing training and professional development support.