Open role
Crisis Manager (Contract)
- Aggregated by CV-Library
- Barnsley, South Yorkshire
- Contract
- Full Time
- £164,250 - £182,500 Per Day
Job Description
Crisis Manager (Contract)
Barnsley (Hybrid - 60% onsite / 40% remote)
Up to £500 per day (Umbrella)
Contract until November 2027
Overview
An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities.
You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle
Key Responsibilities
Lead and manage Major Incidents across complex enterprise environments.
Coordinate technical and business stakeholders during service outages.
Drive rapid service restoration and recovery activities.
Chair incident bridge calls and escalation meetings.
Provide timely updates to senior leadership and key stakeholders.
Issue Major Incident communications and notifications.
Ensure accurate incident documentation and lifecycle management.
Facilitate post-incident reviews, root cause analysis and lessons learned activities.
Work closely with Problem Management teams to prevent recurring incidents.
Contribute to the continuous improvement of Incident Management processes and operational resilience.Essential Experience
Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead.
Experience managing P1/P2/Critical incidents within large enterprise environments.
Strong stakeholder management and executive communication skills.
Experience facilitating incident bridges and coordinating cross-functional recovery teams.
Solid understanding of Incident Management, Problem Management and Service Recovery processes.
Ability to make informed decisions under pressure in time-critical situations.
Experience operating within structured IT Service Management environments (ITIL).Desirable Experience
Financial Services, Banking or other highly regulated industry experience.
Experience working within 24/7 operational environments.
Exposure to operational resilience, risk management and governance frameworks.Key Skills
Major Incident Management
Crisis Management
Service Recovery
Stakeholder Management
Executive Communications
Root Cause Analysis
Problem Management
ITIL
Operational Resilience
Risk ManagementCandidate Requirements
BPSS eligible.
Able to work via Umbrella company.
Available to attend the Barnsley office 60% of the working week.
Strong communicator with the ability to engage stakeholders at all levels.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Barnsley (Hybrid - 60% onsite / 40% remote)
Up to £500 per day (Umbrella)
Contract until November 2027
Overview
An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities.
You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle
Key Responsibilities
Lead and manage Major Incidents across complex enterprise environments.
Coordinate technical and business stakeholders during service outages.
Drive rapid service restoration and recovery activities.
Chair incident bridge calls and escalation meetings.
Provide timely updates to senior leadership and key stakeholders.
Issue Major Incident communications and notifications.
Ensure accurate incident documentation and lifecycle management.
Facilitate post-incident reviews, root cause analysis and lessons learned activities.
Work closely with Problem Management teams to prevent recurring incidents.
Contribute to the continuous improvement of Incident Management processes and operational resilience.Essential Experience
Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead.
Experience managing P1/P2/Critical incidents within large enterprise environments.
Strong stakeholder management and executive communication skills.
Experience facilitating incident bridges and coordinating cross-functional recovery teams.
Solid understanding of Incident Management, Problem Management and Service Recovery processes.
Ability to make informed decisions under pressure in time-critical situations.
Experience operating within structured IT Service Management environments (ITIL).Desirable Experience
Financial Services, Banking or other highly regulated industry experience.
Experience working within 24/7 operational environments.
Exposure to operational resilience, risk management and governance frameworks.Key Skills
Major Incident Management
Crisis Management
Service Recovery
Stakeholder Management
Executive Communications
Root Cause Analysis
Problem Management
ITIL
Operational Resilience
Risk ManagementCandidate Requirements
BPSS eligible.
Able to work via Umbrella company.
Available to attend the Barnsley office 60% of the working week.
Strong communicator with the ability to engage stakeholders at all levels.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)